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This little saw has worked great for me until yesterday. I'm doing a giant pallet wall in our living room so I've needed to rip apart a few a lot of recycled shipping pallets for the wood. That project will be in a coming post! It.Is.Awesome, and I was getting so close to the end, when bam! my saw died. Right in the middle of cutting through one of my last pallets, halfway through a nail. My first thought was, I had tripped a circuit. I reset the GFI. No luck. Tried another outlet. Silence. Tried it without the extension cord. Nothing. Took out the blade, wiggled the tool around. Nope. Said a few PG-13 words. That never works. Do you know how hard it is to be patient when little things keep me from crossing a project finish line?! Uggg! And, not wanting to shell out more money on a new saw, I went to the Lowe's product page. I was nervous about any warranty because I thought it had been just over a year--of course--when I bought the saw--right when most warranties expire.
To my surprise and delight, this little tool, and most other Kobalt tools, comes with a "5 year hassle-free warranty." That sounded great but I was suspicious about what that means. So I called the customer service number where a cheerful recording spelled it all out for me: Hassle free means just that! Take it into a Lowe's, with or without the receipt, with or without all original packaging (who really keeps all that anyway?!), and exchange it for a new one. Just.Like.That. I took my receipt with me just in case, and the associate in returns told me I could go pick out a brand new one to take home. And that's what I did! Returns should always be that easy, and I'm definitely going to consider Kobalt tools for my future purchases. Now, back to my pallet wall.